We’re Always Happy to Hear From You
At Pawlivopets™, providing a smooth and caring shopping experience is just as important as offering thoughtful products for your pets.
Whether you have a question about an order, need help with a product, or simply want to share your experience, our customer support team is ready to assist you.
We are committed to making every interaction clear, helpful, and stress-free.
Get in Touch
Pawlivopets™ is owned and operated by Hangzhou Keke Technology Co., Ltd.
Wuchang Subdistrict, Yuhang District
Hangzhou, Zhejiang Province
China
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
Need Help With an Order?
If your request is related to a purchase, please include your order number and the email address used at checkout.
Please also provide any relevant product details, photographs, or tracking information that may help us understand your request. This allows our team to locate your order faster and provide a more efficient solution.
- Your order number
- The email address used at checkout
- A clear description of your question or concern
- Relevant photographs for damaged or incorrect items
Planning a Return?
Please contact our customer support team before returning any product. Do not send merchandise to our registered business address unless our support team has specifically instructed you to do so.
Our registered business address is not automatically our return warehouse address. After your return request has been reviewed and approved, our team will provide the applicable return instructions and return destination.
For complete eligibility requirements and refund information, please review our Return & Refund Policy .
We appreciate being part of your pet’s journey.
Whether you are shopping for everyday essentials, comfort solutions, or something special for your companion, we are here to support you and every member of your pet family.
Contact Customer Care