Business Information
Pawlivopets™ is owned and operated by Hangzhou Keke Technology Co., Ltd.
Wuchang Subdistrict, Yuhang District
Hangzhou, Zhejiang Province
China
China Standard Time (UTC+8)
Simple, Secure, and Convenient Checkout
At Pawlivopets™, we want every pet parent to enjoy a simple, secure, and convenient checkout experience.
We provide trusted payment options designed to make purchasing your favorite pet essentials easy and worry-free.
Payment methods are displayed during checkout based on availability, customer location, selected currency, and payment-provider support.
Choose the payment option that works for you.
The payment methods currently available for your order will be shown during checkout.
Pay With PayPal
If you select PayPal during checkout, you will be directed to PayPal’s payment environment to authorize and complete your purchase.
Depending on PayPal availability in your region, you may be able to:
- Sign in with an existing PayPal account
- Use a linked bank account or eligible payment method
- Pay with a debit or credit card through guest checkout
PayPal account requirements and guest-checkout availability are determined by PayPal and may vary by country, transaction, or customer account.
Pay With Credit or Debit Card
Pawlivopets™ accepts supported credit and debit cards through the payment options displayed during Shopify Checkout.
Available card brands may vary according to your location, card issuer, checkout currency, and the payment providers activated for our store.
- Enter accurate cardholder and billing information
- Complete any verification requested by your card issuer
- Review the final order total before submitting payment
Your trust matters to us.
Our online store uses Shopify Checkout and supported third-party payment providers to process customer payments.
Connections to our Shopify store are protected using Transport Layer Security, which helps protect information transmitted between your browser and the checkout platform.
Declined or Pending Payments
Payment approval is determined by your card issuer, PayPal, or the applicable payment provider. We cannot override a payment provider’s authorization decision.
If your payment is declined, pending, or requires additional verification, please:
- Confirm that your billing information is correct
- Confirm that sufficient funds or credit are available
- Complete any identity verification requested by your provider
- Contact your card issuer or payment provider for assistance
- Try another payment method displayed during checkout
A failed or declined payment does not normally create a confirmed order. Please verify that you received an order confirmation before submitting another payment attempt.
Accurate Payment Details
Customers are responsible for providing accurate payment, billing, and contact information during checkout.
By submitting a payment, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.
The final product price, shipping charges, discounts, taxes, and total payment amount will be displayed during checkout before the order is submitted.
- Review your billing address before submitting payment
- Review the final order total and checkout currency
- Do not refresh or close the page while payment is processing
- Keep your order confirmation for future reference
Need Help With a Payment?
If you experience a checkout error, duplicate payment concern, billing question, or payment authorization issue, please contact our customer support team.
Include your order number, the email address used at checkout, the payment method used, and a brief description of the issue. For your security, never send us your complete card number or security code.
Trusted essentials for every companion.
Thank you for choosing Pawlivopets™. We are committed to making every purchase simple, transparent, and convenient for you and your pets.