Company Information
Pawlivopets™ is owned and operated by Hangzhou Keke Technology Co., Ltd.
Privacy Policy
Last Updated: September 22, 2026
This Privacy Policy explains how Hangzhou Keke Technology Co., Ltd., doing business as Pawlivopets™, collects, uses, shares, stores, and protects personal information when you visit pawlivopets.com, place an order, contact customer support, or otherwise interact with our services.
Hangzhou Keke Technology Co., Ltd. is the legal company responsible for operating Pawlivopets™ and for the personal information described in this Privacy Policy.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will request it separately.
1. Information We Collect
The personal information we collect depends on how you use our website and services.
Information You Provide
We may collect information you provide directly to us, including:
- Full name
- Email address
- Telephone number
- Shipping and billing addresses
- Account login information
- Order and transaction history
- Products purchased or considered
- Customer-support communications
- Product reviews and survey responses
- Marketing and communication preferences
Payment Information
Payments are processed through Shopify and authorized payment providers. We may receive limited transaction details, including payment status, payment method type, billing information, and transaction identifiers.
Pawlivopets™ does not ordinarily receive or store complete credit or debit card numbers on its own servers.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
- IP address
- Browser and device information
- Operating system
- Approximate location derived from an IP address
- Pages viewed and links selected
- Referral and exit pages
- Date, time, and duration of visits
- Shopping-cart and checkout interactions
- Cookie, pixel, and advertising identifiers
- Website performance and error information
Information From Other Sources
We may receive information from Shopify, payment processors, shipping providers, fulfillment partners, advertising platforms, analytics providers, customer-service platforms, and fraud-prevention services.
2. How We Use Information
We may use personal information to:
- Process and confirm orders and payments
- Arrange fulfillment, shipping, delivery, returns, and refunds
- Provide order confirmations and tracking information
- Create and manage customer accounts
- Respond to questions and customer-support requests
- Investigate complaints and resolve disputes
- Maintain and improve our website, products, and services
- Personalize website content and product recommendations
- Understand website performance and customer interactions
- Send marketing communications where permitted
- Measure advertising performance
- Detect and prevent fraud, abuse, and security incidents
- Protect our customers, business, and legal rights
- Comply with tax, accounting, regulatory, and legal obligations
3. How We Share Information
We may share personal information with trusted service providers that help us operate our business, including:
- Shopify and website-hosting providers
- Payment processors
- Shipping, fulfillment, logistics, and delivery providers
- Customer-service and communication platforms
- Cloud-storage and information-technology providers
- Analytics, marketing, and advertising providers
- Fraud-prevention and website-security providers
- Legal, accounting, and professional advisers
- Government authorities when legally required
These parties receive information that is reasonably necessary to provide their services or comply with applicable legal requirements.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable law.
4. Shopify and Payment Providers
Our online store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, analytics, and related platform services.
Shopify and our payment providers may process information in countries other than your country of residence and may maintain their own privacy practices.
You can review Shopify’s privacy information at Shopify Privacy Policy.
5. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website activity, prevent fraud, and measure advertising performance.
Essential Cookies
Essential cookies support shopping-cart functions, checkout, account access, security, fraud prevention, and other necessary website operations.
Functional Cookies
Functional cookies remember your selections and preferences to improve your shopping experience.
Analytics Cookies
Analytics cookies help us understand website traffic, visitor interactions, technical performance, and service usage.
Advertising Cookies
Advertising cookies may help measure advertising performance and display advertisements based on website activity where permitted.
You may manage cookies through our cookie-preference tool or through your browser settings. Blocking certain cookies may prevent some website features from operating correctly.
More information about Shopify cookies is available at Shopify Cookie Policy.
6. Advertising and Analytics
We may use third-party advertising and analytics services to understand website activity and measure campaign performance.
Meta Platforms
We may use Meta technologies for Facebook and Instagram advertising. Meta’s privacy information is available at Meta Privacy Policy.
We may use Google technologies for analytics and advertising. Google’s privacy information is available at Google Privacy Policy.
These providers may independently process device identifiers, IP addresses, website activity, purchase events, and advertising interactions under their own privacy policies.
7. Sale and Sharing of Personal Information
We do not sell personal information in exchange for money.
However, under certain privacy laws, using advertising cookies, pixels, or similar technologies may be considered a sale, sharing, or use of personal information for targeted advertising even when no money is exchanged.
Where applicable, you may opt out through our cookie-preference tool, the “Your Privacy Choices” or data-sharing opt-out link displayed on our website, or by emailing service@pawlivopets.com.
Where required by applicable law, we process recognized browser-based opt-out preference signals, including Global Privacy Control signals.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
8. Marketing Communications
If you subscribe to marketing communications, we may send product announcements, promotions, and other offers that may be relevant to you.
You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting service@pawlivopets.com.
Unsubscribing from marketing does not stop transactional communications such as order confirmations, shipping updates, security notices, or responses to customer-service requests.
9. Legal Bases for Processing
Where applicable data-protection laws require a legal basis, we may process personal information based on:
- Contract: Processing required to complete an order, arrange delivery, provide customer support, or process a return or refund.
- Legitimate interests: Processing required to operate and improve our business, protect our website, prevent fraud, and understand service performance.
- Consent: Processing based on your consent to optional cookies, marketing communications, or another specific activity.
- Legal obligations: Processing required to comply with tax, accounting, regulatory, consumer-protection, or other legal requirements.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide customer service
- Maintain order, accounting, and tax records
- Process returns, refunds, and chargebacks
- Resolve complaints and disputes
- Prevent fraud and security incidents
- Enforce our agreements
- Meet applicable legal obligations
Retention periods vary according to the type of information, the reason it was collected, applicable legal requirements, and whether it is required to establish, exercise, or defend legal claims.
When information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law and technical limitations.
11. International Data Transfers
Pawlivopets™ is owned and operated by Hangzhou Keke Technology Co., Ltd. in China. Shopify and other service providers may operate in Canada, the United States, China, and other countries.
Personal information may therefore be transferred to, stored in, or processed in a country different from your country of residence.
Where required, we use contractual protections or other legally recognized safeguards for international data transfers.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Payment transactions are handled by authorized payment providers using safeguards appropriate to their services. Access to customer information is limited to personnel and service providers that require it for legitimate business purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe your account or personal information has been compromised, contact us immediately.
If a security incident affects personal information, we will investigate and provide notifications where required by applicable law.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate or incomplete information
- Request deletion of eligible personal information
- Request restriction of certain processing
- Object to certain processing
- Request a portable copy of eligible information
- Withdraw consent where processing relies on consent
- Opt out of qualifying sales, sharing, or targeted advertising
- Limit certain uses of sensitive personal information
- Appeal a decision concerning a privacy request
- Submit a complaint to an appropriate privacy authority
- Exercise your privacy rights without unlawful discrimination
Submitting a Privacy Request
To submit a request, email service@pawlivopets.com with the subject line “Privacy Request” and describe the right you wish to exercise.
To protect your information, we may request information reasonably necessary to verify your identity. Authorized agents may submit requests where permitted by law, but we may require evidence of authorization.
A request may be limited or denied when a legal exception applies, including when information must be retained for legal compliance, transaction records, fraud prevention, security, or legal claims.
Privacy Appeals
If applicable law allows an appeal, email service@pawlivopets.com with the subject line “Privacy Appeal” and include information about your original request.
14. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended, subject to applicable thresholds, definitions, and exceptions.
During the preceding 12 months, we may have collected the following categories of personal information:
- Identifiers
- Customer records
- Commercial and transaction information
- Internet or electronic network activity
- Approximate location information
- Inferences based on shopping or website activity
We may collect this information directly from customers and from Shopify, payment providers, fulfillment providers, delivery providers, analytics services, advertising platforms, and fraud-prevention services.
California residents may request access, correction, or deletion and may opt out of qualifying sales or sharing. They may also have the right to limit certain uses of sensitive personal information and to exercise their rights without unlawful discrimination.
We do not offer financial incentives in exchange for the sale of personal information.
15. Children’s Privacy
Our website and products are intended for adults and are not directed to children.
We do not knowingly collect personal information from children under 13, or a higher minimum age where required by applicable law.
If you believe a child has provided personal information to us, contact service@pawlivopets.com. After appropriate verification, we will take reasonable steps to remove the information where required.
16. Third-Party Websites
Our website may contain links to third-party websites, applications, or services. These services operate independently and maintain their own privacy and security practices.
Pawlivopets™ is not responsible for the content, privacy policies, or security practices of third-party services. We recommend reviewing their policies before providing personal information.
17. Do Not Track
Some browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to all Do Not Track signals, our website may not respond to every such signal.
This does not affect our obligation to process legally recognized opt-out preference signals where required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technologies, services, or legal obligations change.
The revised policy will be posted on this page with an updated “Last Updated” date. Where required, we will provide additional notice or request consent.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, contact us using the information below.
Legal Company Name:
Hangzhou Keke Technology Co., Ltd.
Brand Name:
Pawlivopets™
Owner / Legal Representative:
Wu Wei
Business Address:
Room 215, Building 1, No. 53 Qiyi Lane,
Wuchang Subdistrict, Yuhang District,
Hangzhou, Zhejiang Province, China
Customer Support Email:
service@pawlivopets.com
Customer Support Phone:
+86 132 4486 3614
Customer Service Hours:
8:00 AM–10:00 PM, China Standard Time (UTC+8)
Thank you for trusting Pawlivopets™. We are committed to handling personal information responsibly while providing a safe and reliable shopping experience.