Use of Our Services

By using Pawlivopets™, you confirm that:

• You are at least the legal age required in your location.
• You have the legal capacity to enter into these Terms.
• Information provided during checkout or account registration is accurate and complete.
• You will use the website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where responsibility cannot legally be assigned to you.

You must not use our website in a manner that could damage, disable, disrupt, or interfere with the website, its security, or other customers’ use of our services.

Products and Information

We make reasonable efforts to present product descriptions, photographs, specifications, availability, and pricing accurately.

Please understand that:

• Product colors may vary depending on screen and device settings.
• Product appearance may vary slightly from online photographs.
• Measurements may be subject to reasonable manufacturing tolerances.
• Product information may be corrected or updated when necessary.

We may modify product information, discontinue products, limit quantities, or adjust prices and promotions, subject to applicable law and existing confirmed orders.

Orders and Purchases

Placing an order constitutes an offer to purchase the selected products. Receipt of an automated order acknowledgement does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where reasonably necessary due to:

• Product availability limitations
• Incorrect pricing or product information
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Shipping restrictions or legal requirements
• Quantity or purchasing limits

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

Please review your shipping, billing, and product information carefully before completing checkout.

Returns and refunds are subject to our Return & Refund Policy .

Pricing and Payment Information

Product prices are displayed in the currency shown on the website or selected for your market. The final currency, applicable taxes, shipping charges, discounts, and total cost will be displayed at checkout before payment is submitted.

Prices, promotions, availability, and discount offers may change subject to applicable law. Changes will not normally affect orders already accepted unless a clear pricing or technical error has occurred.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• Your billing and payment information is accurate.
• You authorize the applicable charge for your order.

Payments may be processed by third-party payment providers and may be subject to their terms, fraud screening, and security procedures.

Shipping and Delivery

Processing and delivery estimates are provided in our Shipping Policy and during the order process where available. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

• Carrier delays or service interruptions
• Weather or natural events
• Customs inspections and import processing
• Incorrect or incomplete delivery information
• Events outside our reasonable control

Our responsibility for lost, damaged, delayed, or undelivered packages will be handled in accordance with our Shipping Policy and applicable consumer protection law.

Please review our Shipping Policy for processing times, delivery estimates, shipping charges, tracking, customs information, and reporting procedures.

Intellectual Property Rights

Website content, including brand names, logos, photographs, product images, graphics, videos, written content, layouts, and other creative materials, is owned by, licensed to, or lawfully used by Pawlivopets™ and its operator.

This content may be protected by copyright, trademark, and other intellectual property laws.

You may use our website for personal and non-commercial shopping purposes. Without prior written permission, you may not:

• Copy or reproduce protected website content
• Modify or create derivative works from our materials
• Distribute, publish, license, or sell our content
• Use our brand identity in a misleading manner
• Remove copyright, trademark, or ownership notices

Third-Party Services and Links

Our website may use or link to third-party services, payment providers, delivery carriers, applications, social platforms, or external websites.

Third-party services are governed by their own terms, privacy policies, availability, and operating practices. We do not control independent third-party websites and are not responsible for their content or practices, except to the extent required by law.

You should review the applicable terms and privacy notices before using a third-party service.

Shopify Platform

Our online store is hosted through Shopify, which provides the ecommerce technology that enables us to display products, process orders, and operate the website.

Pawlivopets™ and Hangzhou Keke Technology Co., Ltd. remain responsible for our products, customer service, order handling, fulfillment arrangements, and store policies.

Shopify may process certain information and provide technical or payment-related services according to its own applicable terms and privacy practices.

Customer Feedback and Submissions

If you voluntarily provide reviews, photographs, comments, suggestions, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for operating, promoting, and improving our business.

You confirm that submitted content:

• Is your own content or is submitted with proper authorization
• Does not violate intellectual property or privacy rights
• Is not unlawful, deceptive, threatening, or defamatory
• Does not contain harmful software or malicious code

We may moderate or remove submissions that violate these Terms, applicable law, or our content standards.

Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy .

By using our website, you acknowledge that you have had the opportunity to review information about how personal data may be collected, used, retained, disclosed, and protected.

Where applicable, privacy and cookie preference controls may be available through our website.

Errors, Inaccuracies, and Updates

Website content may occasionally contain typographical errors, technical errors, omissions, or inaccurate information relating to product descriptions, prices, promotions, availability, or delivery.

We may correct errors, update information, or cancel an affected order where reasonably necessary. If an order is cancelled after payment, the applicable payment will be refunded.

Prohibited Activities

You must not use the website or its content to:

• Violate applicable laws, regulations, or third-party rights
• Provide fraudulent, misleading, or inaccurate information
• Attempt unauthorized access to accounts, systems, or data
• Transmit malware, viruses, or harmful code
• Scrape, copy, or misuse website content without authorization
• Interfere with website security or normal operation
• Conduct fraudulent purchases or payment activity
• Harass, threaten, or harm other individuals

We may restrict website access, suspend accounts, cancel orders, or take other reasonable action in response to suspected violations.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate content and reliable access, but we do not guarantee that:

• The website will always be available without interruption
• All content will always be free from technical errors
• Every product will meet every individual preference
• Third-party services will remain continuously available

Limitation of Liability

To the fullest extent permitted by applicable law, Pawlivopets™, Hangzhou Keke Technology Co., Ltd., and their personnel and service providers will not be liable for indirect, incidental, special, or consequential losses arising from:

• Use of or inability to use the website
• Website interruptions or technical errors
• Independent third-party services
• Unauthorized activity outside our reasonable control

This limitation does not apply where liability cannot legally be excluded, including any mandatory consumer rights or other non-excludable obligations.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hangzhou Keke Technology Co., Ltd., Pawlivopets™, and their personnel and service providers from third-party claims, liabilities, and reasonable expenses arising from:

• Your material violation of these Terms
• Your unlawful misuse of the website
• Your infringement of another party’s rights
• Content you submit without the necessary rights or authorization

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the remaining Terms.

The remaining provisions will continue in full force and effect.

Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, legal obligations, or website functionality.

Updated Terms will be posted on this page with a revised “Last updated” date. Where required by applicable law, we will provide additional notice or request consent before material changes become effective.

Your continued use of the website after an update becomes effective constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the registered location of Hangzhou Keke Technology Co., Ltd., without regard to conflict-of-law principles.

This governing-law provision does not remove or reduce mandatory consumer rights that apply to customers in their country, state, province, or other place of residence.

Where applicable law provides customers with a mandatory right to bring a claim in their local courts or before a consumer authority, these Terms do not restrict that right.

Contact Information

Questions, complaints, or requests concerning these Terms may be directed to our customer support team.